Frequently Asked Questions

Everything you need to know about shopping with Keane.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my package in real-time?

Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.

Do you offer international shipping?

Keane proudly ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How can I contact customer support?

Our dedicated support team is available via email at [email protected] or through our live chat feature on the website from 9:00 AM to 5:00 PM EST, Monday through Friday.